Privacy Policy

Last updated: 5 September 2026

Operator: Sugendran Develops, Australia

The short version

You can use plzxplain’s on-device tools without signing in. If you choose to create an account, you can use email, Google, or Apple sign-in to save credits and generate AI Block-Ins. AI Block-In sends your photo to Google to generate an image. Purchases go through Apple and Google; we never see your payment details.

What we collect

Data	Why	Kept for
Name & email (from email, Google, or Apple sign-in)	Account identity & support	Held by Clerk until you delete your account
Clerk user ID & credit balance	To track your credits	Until you delete your account
Photos — AI Block-In	Sent to Google for image generation	Deleted as soon as generation completes
Purchase receipts	To verify purchases and meet accounting obligations	Up to 5 years where legally required
Crash reports and limited operational counters (via Sentry)	Reliability and diagnosing failures	According to our Sentry retention settings
Server logs (IP, OS, app version)	Security & abuse prevention	30 days (retained by Modal)

We use Clerk for optional authentication. When you sign in with Google or Apple, they share your name and email address with us via Clerk. You can also sign in with an email verification code. We never receive your password.

Our own systems store only your Clerk user ID and your credit balance — not your name or email. Your name and email are held by Clerk on our behalf.

AI Block-In — photos sent to Google

The AI Block-In feature generates a simplified block-in image from your photo using Google’s image generation service. To do this, your photo is transmitted to Google’s servers. Google processes it under their own privacy policy. On our side the photo is deleted as soon as generation completes.

Images produced by this feature contain SynthID, an invisible watermark applied by Google that identifies the image as AI-generated.

By using the Block-In tool, you acknowledge that your photo will be sent to Google for processing. If you do not wish your photo to be sent to Google, do not use the Block-In tool.

Reliability telemetry

We use Sentry to receive crash reports, release-health sessions and limited operational counters that tell us whether a screen opened or an activity succeeded or failed. This is used only to keep the app reliable, not for advertising, profiling, activation, retention or revenue analysis.

The app disables Sentry’s default personally identifiable information, logs, breadcrumbs, failed-request capture, screenshots, view hierarchy, replay, profiling and interaction tracing. It does not send your name, email, account ID, photos, filenames, request bodies or purchase credentials to Sentry.

Payments

All purchases are processed by Apple (App Store) or Google (Google Play). We receive only a purchase confirmation token — not your card number, name, or billing address. Refer to their privacy policies for how payment data is handled.

Third-party service providers

Provider	Role	Receives	Their privacy policy
Clerk	Authentication	Name & email (from your SSO provider)	https://clerk.com/legal/privacy
Google	SSO and image generation (Block-In)	Sign-in credentials / photos (Block-In only)	https://policies.google.com/privacy
Apple	SSO identity provider	Sign-in credentials	https://www.apple.com/legal/privacy
Sentry	Crash reporting and operational reliability	Sanitised crash diagnostics, release-health sessions and limited counters	https://sentry.io/privacy/

We do not sell your personal information, and we do not use your photos to train AI models.

Security

All data is transmitted over encrypted connections (HTTPS/TLS). Server logs generated while handling your requests are retained by our hosting provider, Modal, for 30 days and are then deleted. Photos used for AI Block-In processing are handled as described above. They are never used to train AI models.

Children

plzxplain is not directed at children under 13 (or under 16 in the EU/UK). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Australian Privacy Act

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). You have the right to access or correct personal information we hold about you.

If you are in the EU or UK, you have additional rights including access, erasure, portability, and the right to object to processing. Our lawful bases for processing are contract performance (authentication, delivering AI Block-In services and processing purchases) and legitimate interest (security, abuse prevention, crash diagnosis and narrowly configured service-reliability measurement). You may object to processing based on legitimate interest by contacting us below.

Data transfers

Our service providers are located outside Australia, including in the United States and European Union. Your name and email are held by Clerk; photos used for AI Block-In are processed by Google; sanitised reliability data is processed by Sentry. Each provider maintains protections under its own privacy policy and applicable transfer frameworks.

Account deletion

You can permanently remove your Clerk identity from within the app. You can also make a confirmed request without the app through our account deletion page. plzxplain stores only Clerk’s opaque user identifier in its backend, so deleting the Clerk identity removes the link to your name, email and connected identity providers. Purchase transaction records may be retained for up to five years where required for accounting, tax, refunds, fraud prevention or other legal obligations.

Contact & complaints

Email: support@plzxplain.com
Website: https://www.plzxplain.com

Australian users may also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you have an unresolved complaint.

Changes

Material changes will be noted with an updated “Last updated” date. Continued use of the app after changes constitutes acceptance.